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Normative versus perceptual gap analysis of hotel product quality as a service to tourism in Kenya
Kenya’s tourism business stagnated from 1991 to 2003 and only registered small but steady grew from 2004. One of the sectors that recorded poor performance as a result of the slow growth of tourism isthe hotel business. ...
The Role of hotels in the consumption of cultural tourism in Kenya
(Revista de turism, 2009-12)
Tourism is Kenya’s leading foreign exchange earner, yielding the country over US$500m annually. The industry contributes over 10% of the GDP to the national economy. However, considering that the industry experienced a ...