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A Delphi survey on hotel service quality frameworks and their application
(Revista de turism, 2011)
Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture ...
An assessment of hotel product quality in Kenya as a basis for building destination competitiveness
(Cognizant Communication Corporation, 2011-06-01)
Developing countries such as Kenya and other African countries now consider tourism as a passport for development as it does not need expensive investment to initiate and operate as a national business. This study was ...