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    A Mobile application for real time analysis of customer feedback in banks based on Naive Bayes model 

    Chebet, Patricia (Strathmore University, 2017)
    Within a week of poor customer service, customers move to a competitor’s business. When this happens in large scale, the company is at risk of closing down or experiencing extreme losses. This is so because losing existing ...

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    Author
    Chebet, Patricia (1)
    SubjectCustomer Feedback (1)
    Mobile Application (1)
    Naive Bayes (1)Opinion Mining (1)Sentiment Analysis (1)Text Classification (1)... View MoreDate Issued2017 (1)Has File(s)Yes (1)

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