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(Strathmore University, 2015-01)
Governments face continued pressure to increase their performance with the aim to improve efficiency and service delivery to their stakeholders, customers and citizens. To improve efficiency and performance, Governments ...
Framework for quality assessment of E-government services delivery in Kenya
Electronic government, or e-Government, is meant to increase citizens' convenience and accessibility of government services and information as much as government's access to citizens to revolutionize their work, and ...