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A service improvement model for the information technology infrastructure library based on lean it
(Strathmore University, 2013-06)
This thesis proposes a service improvement model for the Information Technology Infrastructure Library (ITIL) based on Lean IT. It highlights service improvement from a service management platform by highlighting the common ...
A Model to measure information security awareness level in an organization : case study of Kenya commercial bank.
Information Security awareness forms a key basic part of Information Security Strategy within most organizations. Organizations that tend to be more conscious regarding Information Security will invest more than organizations ...