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A service improvement model for the information technology infrastructure library based on lean it

Nganga, Njoroge Charles; Wekesa, Cyrus; Kiraka, Ruth; Marwanga (Dr.), Reuben (Strathmore University, 2013-06)

This thesis proposes a service improvement model for the Information Technology Infrastructure Library (ITIL) based on Lean IT. It highlights service improvement from a service management platform by highlighting the common ...