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    A service improvement model for the information technology infrastructure library based on lean it 

    Nganga, Njoroge Charles; Wekesa, Cyrus; Kiraka, Ruth; Marwanga (Dr.), Reuben (Strathmore University, 2013-06)
    This thesis proposes a service improvement model for the Information Technology Infrastructure Library (ITIL) based on Lean IT. It highlights service improvement from a service management platform by highlighting the common ...

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    AuthorKiraka, Ruth (1)
    Marwanga (Dr.), Reuben (1)
    Nganga, Njoroge Charles (1)
    Wekesa, Cyrus (1)
    SubjectInformation technology (1)Infrastructure (1)Library (1)Service improvement model (1)... View MoreDate Issued2013 (1)Has File(s)Yes (1)

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