This thesis proposes a service improvement model for the Information Technology Infrastructure Library (ITIL) based on Lean IT. It highlights service improvement from a service management platform by highlighting the common ...

Electronic Commerce (e-Commerce) and Mobile Commerce (m-Commerce) are evolving at a pace that is revolutionizing how business is carried out. These two technologies can indeed open up markets beyond borders. The purpose ...

Software as a Service (SaaS) is a global technology trend to watch as adoption keeps soaring, yet configurability concerns linger. SaaS users may make uninformed decisions when choosing an application by failing to factor ...

The impact of information and communication technologies (lCT) investment on business performance has been a major research subject for long time. Until the mid 1990s there was little empirical evidence of a ...

Kenya lacks a national library union catalogue. As a result, researchers contend with overwhelming array of independent catalogues whenever they want to do inter-library research. Most libraries in Kenya are individually ...

Despite the emergence of ICT resources - such as computers, multimedia and the Internet, the proportion of public primary schools in Kenya making use of ICT is still very low. This research revealed that lack of technical ...

The aim of this study was to identify the key aspects of the currently available m-Commerce systems, and, in particular, identify what the drivers were for a successful implementation. The study was to look at the ...