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Service quality and customer satisfaction: a comparative analysis of conventional and Islamic bank customers in Kenya
(Strathmore University, 2019-06)
The purpose of this study was to analyse service quality and customer satisfaction by carrying out a comparative analysis between conventional and Islamic banks’ customers in Kenya. The specific objectives of this study ...
Determinants of quality of assurance on sustainability reports in Sub-Saharan Africa: case of listed companies in Kenya, Nigeria, and Botswana
(Strathmore University, 2019)
In recent times, it is evident that consumer and investor needs are constantly evolving, so has the facts stakeholders consider essential for decision-making. Conventionally, financial data was essential in making decisions ...