Now showing items 1-2 of 2
Online customer complaint response strategies and customer satisfaction: case study of Kenyan telecommunications companies
(Strathmore University, 2019)
This study sought to establish the influence of online customer complaint response strategies on customer satisfaction among telecommunication companies in Kenya. Specifically, the study sought to; evaluate private responses, ...
Quality of ICT services and its impact on customer satisfaction : a case study of Kenya Revenue Authority
(Strathmore University, 2013)
Information and communication technology (ICT) is regarded as a great invention owing to its ability of automating a large percentage of the work done by human beings. Unfortunately when services are designed they do not ...