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    Influence of service quality on customer satisfaction and customer loyalty in 4 star hotels in Nairobi 

    MAINA, CYNTHIA KIRIGO (Strathmore University, 2021-05)
    The influence of Service Quality on Customer Satisfaction and Customer Loyalty in 4-star hotels in Nairobi County, Kenya has been a major importance in the hospitality industry. Service quality as seen is a major factor ...

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    MAINA, CYNTHIA KIRIGO (1)
    Date Issued2021 (1)Has File(s)Yes (1)

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