Browsing MBA-HCM Theses and Dissertations (2020) by Subject "MSISDN"
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A framework for robotic process automation (RPA) for the first-line resolution of customer queries: a case study of Safaricom
(Strathmore University, 2020)Customer support is important for every institution, be it profit-making or non-profit making. Better services save money, complains and time. Big companies with millions of customers, strives to provide better customer ...