Browsing by Subject "perceptions and expectations"
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Determining the differences between patients’ and employees’ perceptions and expectations of quality of service in outpatient departments in Kiambu County Public Hospitals
(Strathmore University, 2016)The demand for effective healthcare within the Kenyan population has continued to rise making it hard for the government to provide sufficient health care services. Despite the on-going reform effort, the majority of the ...
