Browsing by Subject "Commercial banks_Kenya"
Now showing items 1-4 of 4
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Factors influencing adoption of mobile banking in Kenya: a case of commercial banks’ customers in Nairobi County
(Strathmore University, 2018)Mobile banking which is also known as M-banking is an innovation perpetuated by the widespread of mobile communication technology. Mobile banking offers a support system that allows customers to interact and access banking ... -
Influence of digital transformation processes on customer relationship management among commercial banks in Kenya
(Strathmore University, 2020)In a world where consumer needs are ever-changing, there is a need to critically examine how modern technologies are affecting the customer relationships within banks. Commercial banks have acknowledged that digital ... -
Influence of interest rates determinants on the quality of credit portfolio offered by commercial banks in Kenya
(Strathmore University, 2020)The quality of credit portfolio influences the ability of commercial banks to lend to its customers in a sustainable manner. While managing the quality of credit portfolio for commercial banks remains a challenge, the ... -
Influence of organization factors on employee performance in Tier-1 commercial banks in Kenya
(Strathmore University, 2021)The level of employee performance in terms of their input is key to the organization’s outcomes. With the commercial banking industry witnessing an influx of structural changes and reforms, maintaining employee productivity ...
