Browsing by Subject "Commercial Banks in Kenya"
Now showing items 1-3 of 3
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Assessing the uptake of Mobile Banking as perceived by employees of Commercial Banks in Kenya
(Strathmore University, 2018)Studies have indicated need for Commercial Banks to move from traditional banking norm of brink and motor and embrace technology to improve quality of customer’s service, improve customer satisfaction, reduce operational ... -
The influence of quality management practices on financial performance of Commercial Banks in Kenya
(Strathmore University, 2016-06)Liberalization and globalization of the banking sector has created an era of fierce competition, as a result of which service management and quality performance is expected to assume an increasing important role in financial ... -
Management perception of influence of service quality on customer satisfaction among Commercial Banks in Kenya: a case study of Equity Bank
(Strathmore University, 2018)Equity Bank was selected for the case study because, it continued to register significant growth in financial performance while the larger proportion of . For instance, the bank’s profit before tax improved from 17.4 Billion ...
