Browsing by Author "Riitho, Vera Kereka"
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The Influence of service quality on customer satisfaction: a study of container shipping lines in Kenya from a freight forwarder perspective
Riitho, Vera Kereka (Strathmore University, 2018)The containerized shipping industry, the backbone of the global economy, is classified as a service sector as its demand is derived from trade. Global financial trends have rendered cost minimization efforts, and global ...