MCOM Theses and Dissertations (2023)

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Browsing MCOM Theses and Dissertations (2023) by Author "Mwasaru, N."

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    The Influence of flexible work arrangements on organizational performance: a case of multinational corporations in Kenya
    (Strathmore University, 2023) Mwasaru, N.
    In the current global work environment, there is intense competition for talented employees and for market share based on advanced technology, higher product quality and lower prices in order to realize strategic advantage and organizational performance. A flexible working environment provides employees with a balance between their personal and professional lives, resulting in job satisfaction and better performance and an overall development of the organization in its entirety. Flexible work arrangements (FWA) can be defined in terms of flexibility in number of hours worked, flexibility in location and flexibility in work programming. This study conceptualized flexible work arrangements as flexible working hours, flexible working scheduling and remote working. While research has been conducted correlating FWA to organizational performance, study approaches, concepts and contexts adopted vary. This study thus attempted to fill this gap by investigating the influence of flexible work arrangements on organizational performance of multinational corporations in Kenya. The study pegged its variables on two key theories; underpinning flexible work arrangements, this study used the self-determination theory and underpinning organizational performance, the resource-based view. This study was based on positivism research philosophy and utilized descriptive cross-sectional survey design. The study population consisted of the 226 MNCs in Nairobi and purposive sampling was used to determine the respondents in 143 MNCs, who were managers in charge of either Human Resource Management or Finance. A structured closed-ended questionnaire was used for data collection. The data was analysed in SPSS and then analysed using descriptive and inferential statistics. Results were presented in form of graphs and tables. The results of this study established that flexible working hours and flexible work schedules do not have an influence on the performance of MNCs in Kenya but remote working has a weak influence on organizational performance. The findings of this study are expected to guide key stakeholders such as labour organizations and government agencies to formulate and implement labour policies regarding FWA practices that guide and support employees’ ability to work from any location of their choosing. The leadership of corporations, guided by the findings of this study, will be able to identify employees' flexible work arrangement practices needs, create practical solutions, and implement these practices to be able to achieve corporate goals and objectives. The study results add onto the existing literature on the relationship between remote working and organizational performance and contribute to the theories of resource-based view and self-determination. The study was limited to MNCs in Nairobi Kenya, while the response rate was hampered by the electioneering period of 2022 and restrictions of Covid-19 at that time.