MAPE Theses and Dissertations (2023)

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    The Impact of ethical backgrounds in the success of M-Pesa reversals in 2019
    (Strathmore University, 2023) Wa-Mwenje, A.
    Mobile money is an electronic wallet that enables people to undertake money transactions of sending, receiving as well as storing money via a mobile phone. Mobile money transactions were introduced in Kenya under the brand name M-Pesa in 2007 by the largest Telco in the country; Safaricom. As of 1st February 2020, Mobile money transactional value for the month of January was at 371.9 billion as indicated by the Central Bank of Kenya. This study explored the impact of three ethical backgrounds: deontology, utilitarianism, and virtue ethics, on the success rate in the reversing of M-Pesa customer-to-customer transactions, where an error has been made. It reviews the ethics that applies to operations which is within the realm of the company, as well as the role of an individual's character in declining or approving the same; both with and without external influence which points to a desired behavior; what ought to be done. In adopting the three schools of thought, the research distinguishes between morality -in terms of the decision made as stemming from internal beliefs with the desire to be good vis a vis an ethical decision that is made to abide with a given set of rules or from perceived benefit. When it comes to decision-making in applied ethics there is a leaning towards two schools of thought: deontological and utilitarian. In utilitarianism the outcome of an action guides the choice made, whereas in deontology, duty that stems from core obligations directs the decision. The study focuses on how Ethics aids in the decision-making process for determining right and wrong; to accept or reject the reversal while analyzing the nature of morality and the schools of thought that guide what the recipient ought to do and why. The study findings show immense impact. 75.4% of the respondents agreed that ethics/morality influenced M-Pesa reversals in 2019 while 24.6% disagreed. The study also found that Safaricom's ethical policy had limited control over unscrupulous customers who immediately withdrew money sent in error. The study recommends the implementing of measures to mitigate the risk of fraudulent behaviour, such as customer education and awareness forums. The study limitations include limited generalizations of the study findings to other mobile money platforms. Further research is needed to explore the impact of education and cultural factors on ethical behaviour in mobile money transactions.
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    Charitable social commitment with reference to a Catholic Parish in Kenya
    (Strathmore University, 2023) Anselme, S. B. N.
    Many charitable social activities are taking place in many parishes in the world. In South B parish we see that many Christians are committed in the charitable social activities of the parish. But few Christians are not involved in those activities. This study took into consideration the reasons for the lack of commitment of those 20% of Catholic Christians of South B parish situated in the Archdiocese of Nairobi, Kenya. The aim is to see that all the Christians are 100% committed to the charitable social activities in order to live fully their faith. Praying alone is not enough to be a good Christian. According to the Church teaching, a good Christian is the person who lives fully the spiritual and the charitable dimensions of faith. South B Catholic parish is composed of the main parish Church named Our Lady Queen of Peace and of an outstation called St. Margret. The theory of the social teaching of the Catholic Church which is found in the Compendium of the Social Doctrine of the Church was used as theoretical framework. According to the Compendium of the Social Doctrine of the Catholic Church, it is compulsory for all Christians to be charitable and to be committed to the social activities of the Church. The mixed method was used in helping to cover well the dynamism of the study. The quantitative method was used to send questionnaire to the respondents through google form. The respondents ticked in the answers which they judged to be the right ones. The qualitative method was used in conducting the group discussions where the respondents were free to express themselves on the different questions presented to them. The questionnaire and the group discussions were conducted in direct link with the research objectives and the theory of the Social Doctrine of the Church. It was found out that many Christians are committed to the charitable social activities of the parish because of the social doctrine of the Church on the common good and the dignity of all human beings, faith requirements, social and humanitarian orientations, their family and education background. We found out that other Christians are not committed to the charitable social activities of the parish because of their financial situation, indifference, lack of consultation from the Church leaders, lack of solidarity, selfishness and the poor understanding of the Church teaching. Though many charitable social activities which deal with the immediate needs of the poor and the needy were identified as appealing for the commitment of many Christians, many Christians believe that the long term charitable social activities are the most appealing in the sense that those activities lead the poor and the needy to be self-reliant and, therefore, capable to take care of themselves and other people.