Browsing MBA Theses and Dissertations (2019) by Issue Date
Now showing items 1-20 of 55
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Effect of interest rate capping on capital market performance in Kenya
(Strathmore University, 2019)The National Assembly of Kenya amended the Banking Act (2015) and introduced interest rate capping effective September 2016. This reopened an old debate over the appropriateness of regulatory interventions on bank interest ... -
Determinants of strategy implementation and financial performance of Commercial Banks in Kenya
(Strathmore University, 2019)Kenyan commercial banks have been performing poorly in the recent past as indicated by the placement of two mid-tier financial institutions under receivership. Further the industry has seen its revenue streams dim in the ... -
Stakeholder engagement methods applied within the wine industry in Kenya
(Strathmore University, 2019)The wine industry in Kenya has been growing rapidly as a result of economic growth, technology advancement, high per capita wine consumption, improved quality, and globalization of markets. However, such rapid growth and ... -
The Role of commercial banks towards building local content capacity in upstream oil and gas industry in Kenya
(Strathmore University, 2019)The discovery of commercially viable crude oil reserves in Kenya in 2012 and the delineation of “Oil, Gas and Other Minerals” as a new sector in the economic pillar of Kenya Vision 2030 suggests that the country is poised ... -
Effects of Customer Experience Management on customer churn in the Telco industry in Kenya
(Strathmore University, 2019)The primary objective of the study was to examine the effects of customer experience management on customer churn in the Telco Industry in Kenya. The specific objectives were: to determine the effect of social environment ... -
Effect of customer data analytics on delivery of customer experience in commercial banks in Kenya
(Strathmore University, 2019)Classical economic theory has for quite some time now assumed that the customer is a very logical thinker who makes purchasing decisions while being influenced by rationality. This is to mean that core product perspective, ... -
The Effect of innovation capability on competitiveness within listed insurance firms in Kenya
(Strathmore University, 2019)The insurance sector in Kenya has been lagging behind in adopting innovation. This has seen insurance penetration levels within the sector stagnate at very low levels. This study seeks to examine the effect of innovation ... -
Determinants of uptake of insurance underwriting on Public Service Vehicles plying for hire in Kenya
(Strathmore University, 2019)Insurance sector contributes to the growth of the economy in addition to providing risk distribution avenue to asset owners. Whereas it is mandatory in Kenya, for all public service vehicles to have an insurance policy, ... -
The Factors affecting quality assurance of pharmaceutical distributors in Nairobi County
(Strathmore University, 2019)Quality assurance of pharmaceutical distributors is essential in the pharmaceutical product handling from the manufacturer to the patient as the end user. The Health Authority being the Pharmacy and Poisons Board has been ... -
Implication of information technology adoption on business models adopted by law firms in Nairobi County
(Strathmore University, 2019)Competitive advantage in the market and maximization of stakeholder profits have been the main motivators for investors. However, due to competition, globalization and technological advancement there is need to align ... -
The Influence of marketing mix strategies on organizational performance: a case of Asset Management Companies in Nairobi County
(Strathmore University, 2019)Asset Management Companies (AMCs) play a critical role in the economy as they channel funds from savers to investors therefore providing an efficient way of pooling funds for investment in the capital markets. Stiff ... -
The Influence of operations strategies on customer satisfaction among automotive component manufacturers in Nairobi County
(Strathmore University, 2019)With the increasing business competition and the need to become adaptable to the changing customer needs, firms are integrating operations strategies to improve and retain their customers. Due to different challenges facing ... -
Assessing the impact of employee satisfaction on clinical team effectiveness
(Strathmore University, 2019)The main objective of the study was to assess the impact of employee satisfaction on clinical team effectiveness. The population of interest for this study comprised 63 clinical department supervisors from the Presbyterian ... -
Customer perceptions on the adoption of electronic banking in Kenya
(Strathmore University, 2019)Approximately half of the customers that have tried electronic banking services in Kenya will not become active users. Given the almost comprehensive adoption of electronic banking in the developed economies, the reasons ... -
Online customer complaint response strategies and customer satisfaction: case study of Kenyan telecommunications companies
(Strathmore University, 2019)This study sought to establish the influence of online customer complaint response strategies on customer satisfaction among telecommunication companies in Kenya. Specifically, the study sought to; evaluate private responses, ... -
Analysis of factors that influence adoption of design thinking innovation approach: a case of technology hubs in Nairobi
(Strathmore University, 2019)Design thinking Innovation is very important for technological hubs to be sustainable in this 21st century. Some of the challenges associated with the traditional innovation approaches include; product centered issues ... -
The Effect of sharing economy business model on customer value in Nairobi: a case of Uber
(Strathmore University, 2019)The customer value represents the satisfaction that customers achieve from the purchase of services. The current study sought to determine the effects of sharing economy business model on customer value in Nairobi, with ... -
The Effects of electricity cost on the overall production cost: the case of manufacturing companies in Nairobi
(Strathmore University, 2019)Electricity as a source of power for production is a key aspect in the growth and development of the manufacturing sector. The availability of electric power and its costs directly affects the quality, quantity and cost ... -
Assessment of change management processes on the implementation of the trade information portal by Kenya Trade Network Agency (KenTrade)
(Strathmore University, 2019)In today’s globalized and digitized trading environment, governments have been keen to ensure that trade barriers are significantly reduced through Information Technology solutions. Though these solutions adopted have ... -
Factors influencing engagement of employees in management in Kenya
(Strathmore University, 2019)The expertise and influence of managers can significantly impact the performance and success of an organisation. It is important for managers to be engaged if they are to engage the rest of the workforce. Engaging managers ...
