Mobile based County revenue collection system
Njenga, Gabriel Kimotho
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Today more than ever, different entities are relying on information technology to enhance the performance of their operations. At the forefront of this reliance is mobile technology which possesses versatile and comprehensive solutions for service delivery. In Kenya today, thousands if not millions of individuals can access an array of services and goods with just a click of a button from their mobile devices. With the process of devolution underway, it is about time that the various government organs, such as county governments, equally adopt mobile based solutions. This study has found that the existing manual and semi-automated systems that are currently operational contain a cluster of problems such as: lack of reliability, slow processing time, poor inter-departmental integration, lack of adequate decision making reports and proneness to errors. During the course of the study a mobile solution called M-County was implemented so as to provide Kenyan citizens with a dynamic mobile platform that fundamentally allowed them to make various county payments, such as parking fees, with the use of mobile money platforms i.e. M-Pesa. Ultimately the payments made via the platform allowed county revenue officials to access real time revenue information and reports for analytical decision making purposes. A quantitative research method approach was fundamentally used to test the system as well as collect primary data. The sample size used was The outcome of the study shows a significant willingness of the public to adopt M-County. This willingness was mainly due to the ease of use of the application along with its functionalities. The users of the system made various recommendations that would essentially make the application more suitable to their needs. The potential for success of the system is generally very high mainly due to the exponential usage of mobile applications in Kenya presently.