Information quality assessment framework: case of the national safety net program single registry system
Mwangi, Evelyn Wambui
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The primary goal for IS applications is to deliver information which is accurate, timely, and relevant information to managers. Information quality is viewed as an essential element in measuring information system success. Assessing information quality and understanding areas of improvement is important to ensure that information systems are performing optimally. This research seeks to identify a means to assess information quality for the National Safety Net Program Single Registry System with the aim of improving the information it generated. This research proposed a three-phase framework that is iterative – information quality assessment, improvement, and proactive information quality management. This framework is anchored on the fact that continuous improvement is vital when ensuring in quality information. Nonetheless, assessment is the essentially the first phase to establish the status of information quality within an organization. For organizations that have already established this status, identifying the areas for improvement is the place to start this iterative process. Otherwise the c framework for proactive management of information quality is a fundamental and a strategic guide for all organizations to consider. This research took an exploratory approach to understanding the factors that influence information quality. A sample size of 46 was identified from the target population of 84 users of the single registry. A survey was undertaken coupled with key informant interview and desk review to ensure collect data for this research. The results showed that the information on the single registry was of good reputation and users perceived it to be objective. It is evident that there is need to assess these information quality dimensions from time to time to ensure that the quality is maintained and the goal of the information system is achieved.