Management information system framework for juvenile justice system in Kenya : a case study for children service department Nairobi
The purpose of this study was to investigate the impact of Management Information System (MIS) on Children Service Department: the focus being on Juvenile Justice Supervision. The research objectives were; to identify existing Management Information Systems adopted by Children Service Department in Juvenile Justice Supervision, to establish the challenges faced in adoption of MIS and to propose framework for MIS development that will assist the Kenyan Government in Juvenile Justice Supervision. The study used the case study research design .The data was obtained analysed using descriptive and inferential statistical analysis.The first phase involved interviewing the middle management of the Children’s Service Department in Nairobi to identify the existing Management Information Systems used in gathering, storing , transmitting data and aid in decision making. The second phase involved content analysis of writings from Department of Children Service publications. Findings of the study revealed the following challenges or impediments to adoption of MIS for JJ supervision: lack of Information Technology (IT) platform, lack of ICT infrastructure and lack of information on potentials of MIS. The study recommends that the key players in MIS framework should include organization, technology, people, external partners and policies. They are to work together to create an Information System solution that addresses the challenges experienced by Children Service Department in Juvenile Justice Supervision.