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dc.contributor.authorNdungu, Muhindi Wanjugu
dc.date.accessioned2016-04-19T16:43:39Z
dc.date.available2016-04-19T16:43:39Z
dc.date.issued2014-03
dc.identifier.urihttp://hdl.handle.net/11071/4449
dc.descriptionA Research Proposal submitted in Partial fulfilment for the award of Bachelor of Business Science Financial Economicsen_US
dc.description.abstractConsumer protection is an especially important instrument in creating long-term banking relationships. These relationships influence uptake of banking products such as mortgages especially if they are built on trust and confidence. The real estate industry in Kenya has been growing over the past few years and since mortgage financing is the primary way of financing real estate in developing countries such as Kenya, uptake of mortgages should be increasing as well. Despite this fact, uptake of mortgages is very low in Kenya compared to other banking products. This study sought to evaluate consumer protection within the mortgage financing industry and establish whether consumer protection practices are being applied in the Kenyan context or not. The study tested various opinions of different bank customers derived through the use of questionnaires. The opinions of the customers on different factors affecting mortgage uptake were subjected to Wilcoxon Signed Test to test how much significant each of the factor was. A conclusion was reached that high interest rates leading to unaffordable mortgage prices was the fundamental factor affecting low uptake of mortgages. It was also established that there was information asymmetry in the mortgage financing industry since potential customers did not feel confident in the information being provided to them by mortgage financing industries.en_US
dc.language.isoenen_US
dc.publisherStrathmore Universityen_US
dc.subjectCustomer protectionen_US
dc.subjectMortgage financing industryen_US
dc.subjectKenyaen_US
dc.titleCustomer protection in mortgage financing industry in Kenyaen_US
dc.typeOtheren_US


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