MBA-HCM Theses and Dissertations
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Exploring factors influencing the implementation of clinical risk management programs by nurses in public hospitals: a case study of the Mbagathi Hospital in Nairobi Kenya
(Strathmore University, 2021)As patient safety becomes a priority issue in health systems, clinical risk management (CRM) continues to gain prominence. CRM refers to strategies aimed at identifying, analyzing, and managing potential risks in healthcare ... -
Organizational levels’ involvement in electronic health system adoption in Nairobi: a case study of Radiant Group of Hospitals
(Strathmore University, 2021)Kenya has experienced a notable increase in uptake of eHealth interventions since the first initiative documented in 2001. But there is limited knowledge on factors influencing the adoption process of locally produced ... -
Quality improvement initiatives in county hospitals: a multiple case study of four hospitals in Uasin Gishu County
(Strathmore University, 2021)There is growing evidence showing that expanded access to healthcare services is in itself insufficient, and that quality and patient safety are vital components for achievement of good outcomes. Like other counties, Uasin ... -
Determinants of health seeking behavior among health workers in Kenya: a case of AAR Healthcare Kenya
(Strathmore University, 2021)Whereas several studies have described health seeking behavior within the context of various diseases, and some among different population sub groups, the dominant perspective taken of healthcare workers has been that of ... -
Patient satisfaction with service quality in Kenyan University Dental Hospitals
(Strathmore University, 2021)Patients seek oral health services to alleviate pain, treat diseases affecting the teeth and face, improve aesthetics as well as to prevent and promote oral health. Patient satisfaction has many dimensions which include ... -
Assessing patients’ satisfaction with universal health coverage reforms using servqual model: a case of Matuu Sub County Hospital, Machakos County
(Strathmore University, 2021)Kenya’s quest to be among nations worldwide providing Universal Health Coverage (UHC) to their populations took off in earnest in December 2018 with the roll out of a pilot study in four Counties namely Isiolo, Kisumu, ... -
Factors influencing voluntary national hospital insurance fund enrolment and retention: a case of Busia County
(Strathmore University, 2021)Health insurance is an important aspect of health financing. Health insurance is an insurance that covers the whole or a part of the risk of a person incurring medical expenses, spreading the risk over numerous persons. ... -
Strengthening pharmaceutical distribution chain in Kenya: a case study of the Kenya Medical Supplies Authority and Dagoretti Sub-County Hospital
(Strathmore University, 2021)The increasing demand for medical products continues to put pressure on pharmaceutical supply chains, jeopardising the health system's goal of universal access to safe, effective, quality, and affordable commodities. ... -
Factors affecting compliance to infection prevention and control measures among frontline health workers: a case study of the Kitale County Referral Hospital
(Strathmore University, 2021)The quality of services provided at a healthcare facility is greatly influenced by compliance to infection prevention and control (IPC) standards. Low adherence increases the risk of transmitting pathogens like Covid-19 ... -
Knowledge, Attitude and Practices regarding task shifting of eye care services in Kenya
(Strathmore University, 2020-12)Task shifting is a practice whereby tasks are delegated, where possible, to staff with shorter trainings and fewer qualifications, often to address human resource shortages. Kenya, like many Sub Sahara African countries, ... -
Health worker perceptions towards safe-care accreditation and quality of care: a case of the Ruaraka Uhai Neema Hospital, Nairobi, Kenya
(Strathmore University, 2020-06)Hospital accreditation is a process where hospitals meet the highest peer-agreed standards. Staff buy-in is a key factor for the success of the accreditation. This study aimed to explore perceptions of healthcare workers ... -
Influence of organizational climate on employee performance at public hospitals in Makueni County, Kenya
(Strathmore University, 2020)Human resource for health is considered essential to the production, delivery and provision of quality health care services. However, Kenya, like other countries in Africa, faces a challenge with its healthcare human ... -
A framework for robotic process automation (RPA) for the first-line resolution of customer queries: a case study of Safaricom
(Strathmore University, 2020)Customer support is important for every institution, be it profit-making or non-profit making. Better services save money, complains and time. Big companies with millions of customers, strives to provide better customer ... -
Assessing employee retention strategies at AAR Healthcare Limited Kenya
(Strathmore University, 2020)Organizations are facing the hurdles of retaining their most valued employees with the current cutting competition among companies to have team of high performing workers. Studies have shown that the healthcare industry ... -
Effectiveness of leadership and governance in public healthcare provision in Meru County Referral Hospital
(Strathmore University, 2020)The achievement of sustainable development goal number three SDG3 requires strengthening of all the six pillars for health system which includes leadership and governance; health financing; health information; health service ... -
Uptake and implementation of the 5S quality improvement model at the Kenyatta National Hospital’s Prime Care Centre
(Strathmore University, 2020)The 5S quality management approach involves, sorting, setting in order, shining, standardizing and sustaining the improvements. The concept has been adopted by the Kenyan Ministry of Health, through the Kenya Quality Model ... -
Effect of staff motivation on retention of nurses in Kenyatta National Hospital
(Strathmore University, 2020)The provision of quality and affordable healthcare remains a challenge for many countries and has been shown to be constrained by many factors including economic, social and political factors. This then results in an ... -
Determinants of the performance of satellite clinics: a case study of Mater Misericordiae Hospital in Nairobi, Kenya
(Strathmore University, 2020)Increased competition in the healthcare industry has forced hospitals to adopt innovative expansion strategies. One such strategy is establishment of satellite clinics. This study sought to examine the performance of the ... -
The Role of human resource management practices on motivation of health care workers in Machakos County
(Strathmore University, 2020)Work settings are the focal determining factor for the motivation of workers. As the public health care segment in Kenya suffers from problems of professionalization with human resource, the private healthcare sector is ... -
Influence of pharmaceutical logistics management information systems as an enabler of universal health coverage implementation in Nyamira County
(Strathmore University, 2019)It has been argued that least half of the world’s population cannot access essential health services. This is why in 2012, the UN General Assembly declared that countries should start implementing Universal Health Coverage ...
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