• Tourism product development in relation to sustainability in Nairobi 

  Kamau, Janice Wanjiru (Strathmore University, 2021)

  The tourism industry is ever changing catering to constant emerging tourism trends and tourists wants and demands. Hence, the presence of development of tourism products. Tourism products being a bundle of activities, ...
• The socio-economic impacts of covid-19 on hoteliers in Nairobi 

  Kibue, Barbra Embenzi (Strathmore University, 2021)

  Due to the Covid-19 pandemic, the world’s economy was shut down almost overnight . The pandemic has confronted the hospitality industry with an unprecedented challenge. This study aims at assessing the socio-economic impacts ...
• Influence of ergonomics practices on the morbidity of housekeepers in three star hotels in Nairobi 

  Chebet, Marindany Stella (Strathmore University, 2021)

  This paper is a research on the influence of ergonomics practices on morbidity of housekeeping staff in tree star Hotels in Nairobi. To know the influence of ergonomics, it is necessary to involve the housekeeping staff ...
• The impact of social media on events marketing in Nairobi City County 

  Ngigi, Stella Waithera (Strathmore University, 2021)

  There has been recent growth of events as an industry around the world. Events have a large impact on the communities and, in some cases, the whole country. With the increase in the use of advanced technology, in the events ...
• The perception of strathmore community on hospitality and tourism programmes 

  Munene, Martha Muthoni (Strathmore University, 2021)

  In over 83% of the world’s countries, the tourism and hospitality sectors are in the leading five brackets of Gross Distribution Profit contributors. Globally the employment status of the tourism and hospitality sector ...
• The effect of climate change on sustainable tourism: A perception of the tourism industry in Uganda 

  Barya, Anna Lucia Kiconco (Strathmore University, 2021)

  Climate change involves variations in temperature and other weather conditions in a given environment over a period of time. Climate change and sustainable tourism are correlated, and both have drastic effect on each other. ...
• The Impact of Customer Relationship Management on Customer Loyalty in Three and Four Star Hotels in Nairobi City County 

  Mufwolobo, Bonface Mmuka (Strathmore University, 2021)

  The impact of customer relationship management on customer loyalty in three and four star hotels in Nairobi city county is a study that was conducted to three star hotels and four star hotels in Nairobi between July and ...
• Influence of service quality on customer satisfaction and customer loyalty in 4 star hotels in Nairobi 

  MAINA, CYNTHIA KIRIGO (Strathmore University, 2021-05)

  The influence of Service Quality on Customer Satisfaction and Customer Loyalty in 4-star hotels in Nairobi County, Kenya has been a major importance in the hospitality industry. Service quality as seen is a major factor ...
• The Effect of green practices on the operational efficiency of four-star and five-star hotels in Nairobi 

  Shekinah, Githinji (Strathmore University, 2021)

  The hotel industry has always been one of the biggest industries in the world, and also fastest growing. With more properties popping up in different locations around the world, there has also been a growing need for more ...
• Factors affecting the growth of domestic tourism in Nairobi, Kenya 

  Wafula, Naomi Nasimiyu (2021)

  The study was conducted on the residents of Nairobi from April 2020 to march 2021. The main aim of the study was to analyse the factors affecting the growth of domestic tourism. The research focused on economic, political ...
• Employer-employee relationship and its effect on employees attitude and organizational effectiveness 

  Opiyo, Lydia Akoth (Strathmore University, 2021)

  The main purpose of this study was to investigate employer-employee relationship and its impact on employee’s attitude and organizational effectiveness in the hospitality industry. The study aimed at assessing the impact ...
• Effects of work-family conflict on hospitality employees in 5-star hotels in nairobi 

  Mercy, Clare Wanjiru (Strathmore University, 2021)

  In the traditional family set up, women were required to stay at home and nurture the family while the husbands were meant to work and provide for the family. That has since changed due to major economic and social ...
• An Assessment of the impact of customer satisfaction and customer loyalty on occupancy rates of selected four and five-star hotels in Nairobi county 

  King’ori, Ivy Wandia (Strathmore University, 2021)

  Service quality, customer satisfaction and customer loyalty have been recognized as dominant factors in hospitality organizations. This study helps us to extend our knowledge of the relationship among the factors as well ...
• An assessment of factors leading to growth of tourism cycling in Nairobi County and its surroundings 

  Murenzi, Abubakar Mugambi (Strathmore University, 2021)

  The study aimed to provide an assessment of factors leading to growth of tourism cycling in Nairobi County and its surroundings. The study set out to answer the following questions: What basic cycling facilities are available ...
• A comparative study on effects of work issues on employees’ family life in fast-foods and restaurants in 4-star hotels in Nairobi, Kenya 

  Goga, Faith Akinyi (Strathmore University, 2021)

  The food and beverage service has expanded over the last few years with the emergence of hotels and Fast-food restaurants. The diverse characteristics of the hospitality industry have led to the development of strain between ...
• Assessing facilities provided for physically challenged guests in hotels in Nairobi. 

  OWIDI, NICOLE AWUOR (Strathmore University, 2021-06)

  Kenyan five-star hotels are marked as one of the best World Tourism Organization that accommodates quite a number of tourists across the globe. For a long period, the firms have provided exemplary performance in its ...
• Effect of employee motivation on engagement at work in restaurants in Nairobi 

  ONYANGO, ESLIE SAWAYI (Strathmore University, 2021-06)

  In any organization, employee engagement is most significant as it forms the foundation where an employee works in an organization in the best interest as he or she has the desire to do so. Employees need to be motivated ...
• Recovery measures in star- rated hotels in Nairobi post-covid -19 pandemic 

  IMBIAKA, BERNICE (Strathmore University, 2021-06)

  Since March 11, 2020, the World Health Organization (WHO) established a global pandemic status for 2019 coronavirus disease (COVID-19). Global pandemic status means that the disease is throughout the world; the entire ...
• Effect of service delivery procedures on customer satisfaction in five star hotels in Nairobi 

  ATIENO, MILLICENT ADOYO (Strathmore University, 2021-06)

  The purpose of the study is to analyze the effect of service delivery procedures on customer satisfaction in five-star hotels in Nairobi CBD area. The study focuses on various objectives that make up the dependent and ...
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  Critical success factors for a restaurant franchise system entering the kenyan market 

  Gikonyo, Lucy (Strathmore University, 2016)

  In today’s globalized world, businesses look to expand in order to have a global presence. Restaurant businesses have expanded internationally using franchising. This study sought to determine the critical success factors ...

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