The purpose of this study was to examme quality management in public service. Its objectives were to determine the quality management practices and techniques in public institutions, to determine the factors affecting the ...

There is a serious problem of limited access to financial services among low income households as majority of low income households keep their money under mattresses or in "home banks". In recognition of these hurdles, ...

The study was conducted to document the effectiveness of online tax filling in Kenya, the case of SMEs in Nairobi. It sought to find out whether Kenyans are taking advantage of the new online tax filing system and what ...

Customer Feedback is fast becoming an important requirement for every business. The key reason for collecting feedback is to better hear the voice of the customer so as to meet their needs and serve them better. Despite ...

This research study focused on factors that determine performance measurement of companies listed at the Nairobi Securities Exchange (NSE). Performance measurement in our Kenyan context could either be good or bad in the ...

The purpose of this study was to establish the relationship between strategic human resource management (SHRM) practices, cultural orientations, the age of the firm, employee motivation and firm performance in large foreign ...

Banks in their role of financial intermediation facilitate transfer of funds from surplus units to deficit units. Efficient banking institutions therefore ensure that allocation of funds is prioritized to viable investments ...

Savings have been said to be one of the main tools of reducing vulnerability which is the inability to withstand the effects of a hostile economic environment among the poor. To reduce the vulnerability, accumulation ...

The people of Garissa County have for a long time lived amidst abject poverty where they earn their livelihood from pastrolism at the subsistence level. The majority of the people in this area were victims of the drought ...

Agency banking is a new trend that is quickly catching up in the Kenyan Banking sector. The banks in the country are bringing their services closer to the people without opening bank branches and in ways that are ...