|dc.description.abstract||Software as a Service (SaaS) is a global technology trend to watch as adoption keeps soaring, yet configurability concerns linger. SaaS users may make uninformed decisions when choosing an application by failing to factor in configurability limitations. In view of the frameworks reviewed by the researcher, there is no framework for SaaS applications that can be used to evaluate a system that meets users' requirements with configurability limitations addressed.
In an attempt to determine the specific configurability limitations currently experienced by SaaS users in Kenya, the study listed sixteen (16) configurability items. Fifty (50) percent of them were reported to have configurability limitations. These include; custom fields' definition, data export, in-house application integration, domain name modification, listing report pagination, custom fields' behavior modification, plug-in installation and dashboard customization. SaaS industry is yet to mature the processes and models of dealing with these configurability concerns. This means that configurability limitations will still linger. SaaS users therefore need to be armed with the knowledge of such weaknesses ill order to source wisely for a SaaS application. An evaluation framework was proposed by the researcher. This was validated by two IT managers. The feedback from the validation process (usefulness -100%, effectiveness - 100%, completeness- 90% and accuracy 95%) was used to further enhance the framework. This framework will help prospective SaaS users make the right choices during sourcing.||en_US