Browsing MSIT Theses and Dissertations (2014) by Author "Mwala, Mugasia Benn"
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An Incident Management Prototype
Mwala, Mugasia Benn (Strathmore university, 2014-06)Today, citizens have become more vocal about their needs and more sophisticated in their expectations of the government. The government's mandate is to improve public service to its citizens through e-governance. However, ...