A framework for developing in-house software applications in the Kenyan Civil Service
Opondo, Omukuyia J.
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This research set out to investigate and propose a framework that can be used to develop software applications in-house in the Kenyan civil service. The main focus was how the key players (software applications development champions), the technical environment under which the applications are developed and the organizational context under which the development takes place. The research identifies a framework that will ensure that the development of software applications in the civil service achieves their intended objectives. The research identified the people whose support and input is critical for any in-house software applications development in the civil service is to have an impact, the technical considerations and the organizational issues that must be taken into consideration. The research noted that the various initiatives to embrace information and communication technology (ICT) in the civil service have been driven by the realization of the potential that ICT can have on positively transforming service delivery. The information gathered from existing software applications development practices was used to develop a framework that will ensure continuing efforts to develop applications will guarantee that they serve the intended purpose.