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A service improvement model for the information technology infrastructure library based on lean it
(Strathmore University, 2013-06)
This thesis proposes a service improvement model for the Information Technology Infrastructure Library (ITIL) based on Lean IT. It highlights service improvement from a service management platform by highlighting the common ...
Integration of E-commerce and M-commerce: infrastructure, framework and implementation
(2013-11-13)
Electronic Commerce (e-Commerce) and Mobile Commerce (m-Commerce) are evolving at a pace that is revolutionizing how business is carried out. These two technologies can indeed open up markets beyond borders. The purpose ...
Impact of Information and Communication Technology investment on organizational performance
(2013-11-13)
The impact of
information
and
communication
technologies (lCT)
investment
on
business
performance
has been a major
research
subject for long time. Until the mid
1990s there was little empirical evidence of a ...
A Framework for a Sustainable ICT Implementation Solution for Public Primary Schools: Case of Nairobi West District
(2013-11-15)
Despite the emergence of ICT resources - such as computers, multimedia and the Internet, the proportion of public primary schools in Kenya making use of ICT is still very low. This research revealed that lack of technical ...