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dc.contributor.authorNg'ate, Patrick Nyaboga
dc.date.accessioned2011-07-04T12:35:23Z
dc.date.available2011-07-04T12:35:23Z
dc.date.issued2010
dc.identifier.citationHE9713.N43 2010en_US
dc.identifier.urihttp://hdl.handle.net/11071/1536
dc.descriptionPartial fulfillment for award of the degree of Master of Business Administrationen_US
dc.description.abstractIn the eight years that Kenyans have enjoyed mobile phone services, the industry has grown in leaps and bounds to become one of the fastest changing and largest industries in Kenya. In 2007, Safaricom Ltd, currently the leading mobile phone network in Kenya, overtook East African Breweries Ltd as the largest contributor to the Exchequer — effectively making it the single largest contributor to the country’s economy. In the same breadth, Mobile Service Providers also became the top advertisers in all media in this very fast growing industry. This research was intended to study the influence of advertising by Mobile Service Providers on the subscriber. It studied the relationship between advertisements and the consumer’s reaction to the advertised product and/or service. As such, a total of 105 subscribers was targeted vide a combination of ‘convenience sampling’ and ‘stratified random sampling’ where the author targeted subscribers from different residential areas as a research sample. These were chosen by social class. Out of the 105 subscribers, 4 media houses and 4 Mobile Service Providers, a total of 87 subscribers and all the media houses and Mobile Service Providers responded. However, the Communications Commission of Kenya did not respond. The study found that most respondents felt that they were indeed influenced by advertisements of the Mobile Phone Service providers. They felt that some of the more basic and important features of the phone were not advertised enough but the Mobile Service Providers concentrated more on those that made money for them. However, they also felt that this was necessary especially in the area of promotions as it kept the Mobile Service Provider visible and the subscriber stood to gain from these activities. In effect, they continued to subliminally look out for those advertisements that would ultimately benefit them directly and take those into consideration. It was found that subscribers were mostly influenced by word of mouth.en_US
dc.language.isoenen_US
dc.publisherStrathmore Universityen_US
dc.subjectAdvertising--Telephone Companiesen_US
dc.subjectCommunication Systems--Marketingen_US
dc.subjectCellphone Service Industry--Marketingen_US
dc.subjectTelecommunication--Marketingen_US
dc.subjectSafaricom-Zainen_US
dc.subjectMobile Communication-Marketingen_US
dc.titleThe Effectiveness of MSPs advertising in Kenya : An exploratory studyen_US
dc.typeThesisen_US


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