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A service improvement model for the information technology infrastructure library based on lean it
(Strathmore University, 2013-06)
This thesis proposes a service improvement model for the Information Technology Infrastructure Library (ITIL) based on Lean IT. It highlights service improvement from a service management platform by highlighting the common ...
Impact of Information and Communication Technology investment on organizational performance
The impact of information and communication technologies (lCT) investment on business performance has been a major research subject for long time. Until the mid 1990s there was little empirical evidence of a ...