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A service improvement model for the information technology infrastructure library based on lean it
(Strathmore University, 2013-06)
This thesis proposes a service improvement model for the Information Technology Infrastructure Library (ITIL) based on Lean IT. It highlights service improvement from a service management platform by highlighting the common ...
Impact of Information and Communication Technology investment on organizational performance
(2013-11-13)
The impact of
information
and
communication
technologies (lCT)
investment
on
business
performance
has been a major
research
subject for long time. Until the mid
1990s there was little empirical evidence of a ...
Software as a Service Application Evaluation Framework Addressing Configurability
(Strathmore university, 2014-06)
Software as a Service (SaaS) is a global technology trend to watch as adoption keeps soaring, yet configurability concerns linger. SaaS users may make uninformed decisions when choosing an application by failing to factor ...
An exploratory study on the usage of M-payments by small and medium business enterprises in Kenya
(Strathmore University, 2011-09)
The aim of this study was to identify the key aspects of the currently available m-Commerce
systems, and, in particular, identify what the drivers were for a successful implementation. The study
was to look at the ...