Browsing MBA-HCM Theses and Dissertations (2021) by Author "00baa531-abbc-4418-9c29-f1d9c78d2099"
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Assessing patients’ satisfaction with universal health coverage reforms using servqual model: a case of Matuu Sub County Hospital, Machakos County
(Strathmore University, 2021)Kenya’s quest to be among nations worldwide providing Universal Health Coverage (UHC) to their populations took off in earnest in December 2018 with the roll out of a pilot study in four Counties namely Isiolo, Kisumu, ...