Browsing by Subject "Service delivery models"

Now showing items 1-1 of 1

Assessment of client satisfaction with service delivery models at the Kenyatta National Hospital voluntary counseling and testing center

Wamuti, Beatrice Muthoni (Strathmore University, 2015)

Introduction: High quality service is critical to client satisfaction by affecting retention and loyalty. The main service delivery models within the healthcare industry are vertical and the integrated. Kenyatta National ...