Browsing by Subject "First-line"
Now showing items 1-1 of 1
A framework for robotic process automation (RPA) for the first-line resolution of customer queries: a case study of Safaricom (Strathmore University, 2020)Customer support is important for every institution, be it profit-making or non-profit making. Better services save money, complains and time. Big companies with millions of customers, strives to provide better customer ...