Total quality management in the Public sector : a case study of the Communication commision of Kenya
Date
2012
Authors
Mmasi, John
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Publisher
Strathmore University
Abstract
The purpose of this study was to examme quality management in public service. Its objectives were to determine the quality management practices and techniques in public institutions, to determine the factors affecting the quality management and to identify the possible solutions to these factors. The study was conducted in the Communications cornmission of Kenya. It was a descriptive study to explain the state as it existed and data was collected using questionnaires. Data was analyzed using excel sheet where pie charts where formed to establish percentages from which qualitative conclusions were drawn.
The study established from the findings that the Communications cornmission of Kenya employed some quality management tools and techniques and identified the factors that many negatively affect quality management and the possible solutions to these factors
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