Effect of organizational changes during receivership on employee engagement: a case of Imperial Bank Ltd-in receivership, Kenya
Date
2018
Authors
Jerusha, Catherine Githatu
Journal Title
Journal ISSN
Volume Title
Publisher
Strathmore University
Abstract
Change is bound to happen in any organization. Yet, nothing causes such anxiety and uncertainty in the workplace as hearing that "change is coming". The main objective of this study was to determine the effect of organizational change during receivership on employee engagement at Imperial Bank Ltd in Receivership (IBLIR). Specifically, the study sought to: determine the effect of structural changes on employee engagement at IBLIR; assess the effect of leadership changes on employee engagement at IBLIR; and assess the effect of system changes on employee engagement at IBLIR. A descriptive case study design was adopted. The study was based on Lewinâs theory and 3-step model of organizational change. A total of 145 respondents recruited through stratified systematic random sampling from all IBLIR branches in Nairobi, Kenya participated. Primary data was obtained through the administration of pretested structured questionnaires comprising of Likert scales, multiple and closed ended questions on the perceptions of organizational change and employee engagement as well as questions establishing the demographics of the employees. Data entry and analysis was done by SPSS version 23. Descriptive and inferential statistics were performed and results presented using tables, charts and graphs. Multivariable regression analysis was used to predict the dependent variable (employee engagement) using the predicator variables (Structural, systems and leadership changes) at p value < 0.05. The findings of this study are expected to inform future action plans for maintaining employee engagement on banks placed under receivership in Kenya
Description
Submitted in partial fulfillment of the requirements for the Degree of Master of Business Administration at Strathmore University
Keywords
Change, Employee engagement, Receivership, Receivership.