Inter-shift mobile application: case of Kenyatta National Hospital
Date
2014
Authors
Gesicho, Milka Bochere
Journal Title
Journal ISSN
Volume Title
Publisher
Strathmore University
Abstract
Ensuring continuity of patient healthcare IS very important III all healthcare
institutions. The communication process between nurses in passing down information
upon completion of each and every shift plays a key role in ensuring patient care is
maintained. Inter-shift reports are therefore used by nurses across the world to
communicate information about patients. Despite the key role played by inter-shift
reports, little attention has been given especially when it comes to automating or
computerizing this process.
Ineffective inter-shift reports can lead to risks in patient healthcare and even death
III some cases. Inefficiencies can be as a result of omission of information, unstandardized
reports, inaccuracy and illegibility. The purpose of this research was to
provide a mobile technology solution to the problems mentioned using a case of Kenyatta
National Hospital. The research undertaken was applied research study which used a
mixed method approach. Literature review, open and closed ended questionnaires, focus
groups and observation of handover processes were used to develop an efficient handover
process. Participants who took part in the study included 67 nurses from oncology ward,
pediatric ward, maternity ward, orthopedic ward and a few chosen.
Results from the survey identified weaknesses in the current handover process
which are discussed in detail in this research. In addition, results indicated it was clear
that the nurses could benefit from the use of an automated handover system in which
identified problems can be solved. Therefore, a prototype inter-shift mobile application
was developed that was simple, intuitive and user friendly, in attempt to solve the issues
facing handover process.
Description
Submitted in partial fulfillment of the requirements for the Degree of Masters in Information Technology
Keywords
Mobile app, ICT, Kenyatta National Hospital, Heathcare