MSIS Theses and Dissertations (2015)

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    Enhancing DeLone & McLean model to improve effectiveness of academic management systems: case of Strathmore University
    (Strathmore University, 2018) Nyatuka, Danny Ronald
    The massive investment in Information and Communication Technologies (ICTs) witnessed in higher education institutions (HEIs) in the recent past has led to constrained budgets. As a result, the relevant authorities now demand for accountability on performance of these investments from managers. Consequently, this situation has prompted the need for appropriate tools to measure the effectiveness of these investments however; evidence from literature has indicated a paucity of academic (or formal) ICT evaluation research in the higher education (HE) sector. Being unexceptional to the aforementioned issues, Strathmore University (SU) is faced with similar challenges. According to SU Internal Audit Report of 2014, risk-based internal IT audits were being used in evaluating its Academic Management System (AMS). However, this approach has been considered insufficient since it is faced with several limitations hence could not measure the system’s effectiveness exhaustively to facilitate appropriate corrective action. More so, SU management has recognized AMS among platforms to be used in strengthening institutional capacity to implement the University’s strategic plan 2015/2015.The aim of this study therefore,was to enhance DeLone & McLean model in SU context to improve the effectiveness of AMS,towards achieving the University goals. A case study approach was adopted whereby 3 senior staff were interviewed while online surveys were used to collect data from a total sample population of 311 respondents, who were users of AMS from within SU community. An enhanced version of D&M model was developed in SU context to improve the effectiveness of AMS. The new model incorporates the theory of formative continuous participative evaluation (formative CPE), which provides guidelines for implementing the new model.
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    A model for vehicle tracking and monitoring systems adoption in the Kenya Police Service
    (Strathmore University, 2016) Ngumbi, Damaris Ndunge
    The presence of police patrol cars in Kenya has not increased as it was expected in the wake of the leasing of hundreds of emergency response vehicles to the police in 2014. Rogue police officers use police cars for personal errands. The police vehicles are sometimes fuelled at stations authorized by the Kenya police service on the pretext that they are on official duty. Efficient use of police resources and transparency has been a top agenda of police reforms in Kenya. It is for this reason that this research sought to establish the extent of vehicle tracking and monitoring systems adoption in the Kenyan policy service. This research used explanatory research design. The population of this research consisted of all the 110 police stations and police posts in Nairobi County. A sample of 57 police stations and police posts was selected. The research used primary data that was collected by use of questionnaires. The research used both descriptive statistics and inferential statistics in the analysis. The study further conducted structural modeling analysis using the partial least square to validate the proposed model. SPSS-Amos was used for data analysis. The results of this study showed that technology awareness, environmental factors, financial resources and technological complexity significantly affected both perceived usefulness and perceived ease of use of vehicle tracking and monitoring systems. The findings further showed that perceived usefulness had a positive and significant relationship with intention to use the vehicle tracking and monitoring systems. The proposed model comprised of four dimensions technology awareness, environmental context, financial resources and Technological complexity. Validity tests proved that the variables in the model were significant in explaining the behavioral perceived usefulness and perceived ease of use of police towards vehicle tracking and monitoring systems use. Perceived Usefulness and Perceived Ease of Use were also significant in explaining the behavioral intention to use of police towards vehicle tracking and monitoring systems use. The final model accounted for a significant variance of behavioral intention towards vehicle tracking and monitoring systems use. The study also recommends that the Kenya police service should train their officers on the vehicle tracking and monitoring systems and also allocate funds in their budget to implement the installation and training on tracking and monitoring systems.